Effective Date: June 18, 2025
Website: https://herbilora.com
Company Name: Herbilora Ceylon Pvt. Ltd
Registered Address: 199/27, Ihala Karagahamuna, Kadawata, Sri Lanka
1. Overview
Welcome to Herbilora Ceylon Pvt. Ltd. These Terms and Conditions govern your use of our website, services, and the purchase of our products. By accessing or using our website, you agree to be bound by these terms.
Please read them carefully before placing any order.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have obtained parental or guardian consent to use this site.
3. Product Information
All products available on Herbilora.com are made with natural and herbal ingredients. They are registered and approved by relevant health authorities in Sri Lanka. However, we do not make any medical or health claims regarding the use of our products. Please consult a healthcare professional before using herbal products, especially if you are pregnant, nursing, have a medical condition, or are taking medication.
4. Orders and Payments
We accept the following payment methods:
- Bank Transfer
- Credit/Debit Card
- Cash on Delivery (available for selected regions only)
All payments must be made in full before shipping, except for cash-on-delivery orders.
5. Shipping and Delivery
We offer international and domestic shipping. Shipping costs and delivery timeframes vary depending on the destination and courier service. Once an order is placed, we will provide tracking details where applicable.
6. Return and Refund Policy
We aim to ensure your satisfaction with every purchase. If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Returns are accepted only for unopened and unused products.
Refunds will be issued via the original payment method once the returned items are received and inspected. Return shipping costs are the responsibility of the customer unless the error was ours.
7. User Accounts and Content
Users may create accounts and leave product reviews or comments. By doing so, you agree not to:
- Post false, misleading, or inappropriate content.
- Violate any law or third-party rights.
We reserve the right to moderate or remove any content at our sole discretion.
8. Intellectual Property
All content, images, logos, and trademarks on this site are the property of Herbilora Ceylon Pvt. Ltd and may not be used or reproduced without prior written consent.
9. Limitation of Liability
Herbilora Ceylon Pvt. Ltd shall not be liable for any direct, indirect, or incidental damages arising out of the use or misuse of our products or website. All use is at your own risk.
10. Privacy
We respect your privacy. Although we do not collect emails or share personal data beyond order processing, we do maintain a Privacy Policy which outlines how we handle information.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Your continued use of the site constitutes your acceptance of any such changes.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, feel free to contact us:
Email: info@herbilora.com
Website: https://herbilora.com